Refund and Returns Policy

At Tyre Rover, we are committed to providing reliable, efficient, and high-quality mobile tyre repair services. Your satisfaction is important to us, and we aim to resolve any issues promptly and fairly. Please read our refund policy carefully.

1. Eligibility for Refunds

You may be entitled to a full or partial refund in the following situations:

The service could not be completed due to an error or fault on our part.
You were provided with the wrong service compared to what was booked.
A faulty tyre or product was supplied and cannot be replaced within a reasonable timeframe.
You cancelled the booking at least 2 hours before the scheduled appointment time.

2. Non-Refundable Situations

Refunds will not be issued in the following circumstances:

If the tyre repair or replacement service has already been completed as requested.
Cancellations made less than 2 hours before the scheduled time.
Damage or issues unrelated to the tyre (e.g., vehicle body damage or mechanical faults).
If incorrect details were provided during booking that affected the delivery of service.

3. How to Request a Refund

To request a refund, please contact us with your booking reference and the reason for your request:

📞 Phone: 07404 308381
📧 Email: tyrerover@gmail.com

Our customer support team will review your request within 3–5 business days.

4. Refund Processing

If your refund is approved, the amount will be returned to your original payment method.
Refunds are typically processed within 7–10 business days, depending on your bank or payment provider.

5. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe:

First, check your bank account and payment method.
Then contact your bank or credit card provider (processing times may vary).
If you’ve done all of the above and still have not received your refund, please contact us directly at tyrerover@gmail.com or call 07404 308381.

Thank you for choosing Tyre Rover – your trusted mobile tyre repair service.